Db-matik strives to keep up a fair partnership at a benefit of both sides with all customers. Therefore, especially high-quality and irreproachable services as well as reliability of our actions and promises are important. In order to reach this commitment, we have aligned our business processes with the context of the “ISO9001; 2015 Anforderungen (demands)” according the following principles:
- Db-matik obligates itself to process all orders concerning production development of machines, machine modules and parts as well as all services according to the quality standards of the ISO9001:2015 as well as the defined quality demands of our customers.
- Db-matik has defined targets for quality, reliability and continuous enhancements for products and services and monitors their achievements and observances.
- Every employee of db-matik AG contributes to the achievement of the quality aims, whereas these aims are annually communicated. All employees are held to respect the business processes and guidelines.
- For db-matik, the satisfaction of its customers has highest priority.